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Marketplace Technology and Consumer Assistance Center Request for Information (RFI)

Request for Information overview

The Oregon Health Insurance Marketplace (Marketplace) requested information about an integrated online health insurance marketplace technology platform and associated consumer assistance center. This request was issued as part of a value analysis to determine the cost-effectiveness and feasibility for Oregon of a transition to a fully state-based marketplace. There is no anticipated date for a transition at this time.

Background, timelines, and documents

The request was divided into two parts. Part one was intended to gather information about existing online health insurance marketplace platforms that are currently in use by at least one state-based marketplace (SBM). Information on systems whose real-world operability has not been proven was neither requested nor desired.

Part two was intended to gather information about consumer-assistance solutions (including call centers) for state-based marketplaces. A high level of integration and interoperability with the health insurance marketplace platform was desired, but direct affiliation/integration with the health insurance exchange platform was not required.

Respondents were invited to provide information in response to one or both parts of this request.

More details are contained in the RFI documents (see links below)

Vendor questions and answers are posted to this page, as well as in the Oregon Procurement Information Network (ORPIN) website entry for this RFI..


ORPIN notice number: DCBS-1186-19

Request for Information (RFI) issued: Friday, April 5, 2019

Deadline for submission of questions (via email only): Friday, April 19, 2019, at 5 p.m. PST

Deadline for questions/answers posted on ORPIN and on this page: Friday, May 3, 2019 (see vendor Q&A document below)

Deadline for submission of response (via email only): Friday, May 31, 2019, at 5 p.m. PST

Questions and RFI responses should be emailed to Victor Garcia at