Community partner program assister certification annual training
The Oregon Health Insurance
Marketplace has a training program for those who assist Oregonians in applying
for health coverage. You can find the schedule for that training
below. The 2020 Marketplace training
is offered in-person and may have some web-based components. The Oregon
Marketplace Assister Training program replaces the online
Marketplace training provided each year by the Centers for Medicare
and Medicaid Services (CMS); do not take the CMS training if you
wish to be certified as an assister in Oregon.
The Marketplace training
has two levels. Read the descriptions below to determine which of the Marketplace
trainings you need to take, along with information on Oregon Health Plan
training requirements. Scheduled trainings are below. Basic training schedule | Advanced training schedule
Marketplace Grantee Community Partner organizations:
- Every staff member in a PY2020 Marketplace grantee organization who
plans to conduct outreach or provide enrollment assistance to consumers
enrolling in Qualified Health Plans (QHPs) through HealthCare.gov is required
to take Basic training, Advanced training, and OHP training.
OHA Outreach and Enrollment Grantee / SB 558 Grantee / Volunteer Community Partner organizations:
- OHP Training: All
organizations that will provide application assistance are required to complete
the OHP training.
- Basic Marketplace training: Organizations that provide consumers
with health coverage application assistance, whether an Oregon Health Authority
(OHA) grantee or volunteer, are required to have every employee who will
provide that assistance complete Basic
Marketplace training. This training provides general information about the
Marketplace, including details on types of assistance available to consumers. Basic training will be approximately 90 minutes.
training: Organizations that may
encounter individuals or families that need assistance completing a
HealthCare.gov application for Qualified Health Plans (QHPs) are expected to
have at least one staff member attend both Basic and Advanced training and pass the required Advanced
exam. Advanced training provides
more detailed information about the Marketplace, including instructions on how
to assist a consumer in applying for coverage. More than one staff member may
be required to take both Basic and Advanced training if consumer demand for QHP
assistance calls for it. Only Advanced
training certified staff at any organization may assist consumers with QHP
applications. This includes assisting households where some members may
qualify for OHP, but others need to apply for a QHP.
Certification in Advanced training to become an Oregon
Marketplace assister requires completion of Basic training, Advanced training,
and passing an online certification exam.
*Organizations that can reasonably expect they will not encounter any consumers who need assistance with a QHP application may apply for an exception to these training requirements to be reviewed and determined by the Marketplace and OHA.
**If you need an Assister ID and access to the ONE portal to help people apply for the Oregon Health Plan, please contact firstname.lastname@example.org
Webinar training schedule (Basic training only):
The deadline to register for these trainings is two hours before the webinar start time. Webinar log in information will be sent via email after registration and again one hour before the training begins. If you experience any technical issues or have additional questions, please email CP.Marketplace@oregon.gov.
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In-person training schedule:
Trainings in most locations offer Basic and Advanced trainings in person, though limited seating is available for Basic training only (make selection during registration).
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Note: webinar "seating" is limited. Please register only if there is not an in-person training offered in your area.
The Marketplace is offering new live webinar trainings to
refresh or enhance your working knowledge of various topics. These optional
trainings take a deeper dive into topics covered at a higher level in in Basic
and Advanced training levels. Assisters with any amount of experience are
encouraged to participate. Trainings will start again in 2020.