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The Marketplace component of the training requirement for
all health coverage application assisters is described below by category of CP organization:
This training is intended for assisters that will be helping people who are not eligible for OHP and are potentially eligible for Marketplace coverage. Even organizations that primarily assist with OHP are required to have
at least one person per worksite complete the Marketplace Assister training in its entirety. The Assister training is about 6 hours long including breaks. Certification in Assister Training requires a passing score of 80% or higher on the online exam.
If you are planning to take the Marketplace Assister Training, you do not need to also take the Marketplace Overview Training.
This training is considered a requirement to assist with health coverage applications for
all assisters who do not take either the Marketplace Assister or Refresher Training, even for organizations whose primary focus is OHP enrollment. The Overview Training is about 60 to 90 minutes long and provides basic information about the Marketplace including coverage options for eligible consumers as well as how to connect with agencies that can help do Marketplace enrollments.
This training is only available to qualified assisters who have taken the highest level of Marketplace training and passed the corresponding exam both of the previous two years. This training will provide information necessary to be certified as an assister, as well as a reminder of key topics and procedures. The Marketplace Refresher Training is approximately 4 hours. Certification in Refresher Training requires a passing score of an online exam and will replace the Overview or Assister training requirements listed above if completed. New this year: the Refresher Training will be available on-demand only, except Spanish training below.
Email invites for Refresher training will be sent to eligible assisters via Mindflash.
All Marketplace training must be completed by October 31, 2021 to remain an active application assister.
**If you need an Assister ID and access to the ONE portal to help people apply for the Oregon Health Plan, please contact firstname.lastname@example.org.
If you experience any technical issues or have additional questions about the Marketplace training, please email
At least one assister per location where your organization offers assistance must complete the full Assister Training, and every other assister must take the Overview Training, at a minimum. This is true even if you do not help clients complete Marketplace applications.
No, you do not need to register for or take both trainings. The content in the Overview Training is included in the Assister Training at more depth. You can take the Assister Training after completing the Overview Training if you want to have a higher level of Marketplace expertise.
Yes! If you took the Marketplace training in July 2021 or before, you are required to take the new training for TY2022. This is an annual training, and training is due on Oct. 31, 2021, to remain an active application assister. In addition, our training curriculum has been slightly modified from last year, so you will see new information in this year's training.
Refresher Training is available to assisters who have completed the top tier of Marketplace training and passed the corresponding exam in both of the past two years. If you are wondering if you have met this requirement, email us at email@example.com.
We understand that many assisters do not directly help people with Marketplace applications. The Overview Training is designed to help assisters understand Marketplace eligibility and to make qualified referrals when people do not qualify for the Oregon Health Plan. We know that assisters want to avoid saying “no." Marketplace training will give you a “yes" if people don't qualify for OHP.
Organizations that can reasonably expect they will not encounter any consumers who are not eligible for the Oregon Health Plan (OHP) may apply for an exemption to the Marketplace Assister Training requirement, which will be reviewed and determined by the Oregon Health Insurance Marketplace and the Oregon Health Authority (OHA). Organizations granted an exemption will still need to ensure that all assisters (even those focused on OHP) complete Marketplace Overview training. Email firstname.lastname@example.org for more information.
If you need an assister ID and access to the ONE portal to help people apply for the Oregon Health Plan, please contact email@example.com.
To remain an active application assister, you must complete all training requirements, including any corresponding exam. If you are concerned about this deadline, email firstname.lastname@example.org.
All new assisters will have the opportunity to take the Marketplace training within 30 days of hire. Future training schedules will be posted to this page and on the Marketplace Groupsite (ohim.groupsite.com).
To register for on on demand training click the link below and log in to Mindflash using the information you used to set up your account for the annual Marketplace training.
American Rescue Plan and the Marketplace
American Rescue Plan and the Marketplace
How to register for Marketplace training
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