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Become a Medicare volunteer

What we do

This program’s success is built on a statewide network of trained volunteer counselors. Counselors help people in their community understand their Medicare insurance choices and their rights through individual counseling, education, and referrals.

Volunteers report to a volunteer coordinator in their sponsoring organization.

Good volunteers

  • Enjoy helping others
  • Are dependable, understanding, patient, and compassionate
  • Communicate well
  • Protect client confidentiality
  • Have no conflict of interest
  • Want to provide SHIBA services
  • Have computer skills or are willing to learn
  • Work well alone and in a team


  • Complete the SHIBA Volunteer Application, screening, training, and internship.
  • Maintain confidentiality of client information, per Oregon SHIBA Security Plan.
  • Provide individual health insurance assistance at sponsor site or in clients’ homes.
  • Assess clients’ resources and health care/health insurance needs.
  • Complete Client Contact forms either online or on paper.
  • Refer clients to resources as needed.

Get started

Fill out our volunteer application.

Volunteer application

Complete application online
Print applications PDF

Call 1-800-722-4134 (toll-free). Ask for a volunteer application.

SHIBA - Who are we and what we do

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