Name: Sandra Fielder
Volunteer name: Doug Froman
I just wanted an opportunity to express me deep gratitude for the help your organization was able to give me concerning my Medicare coverage. I moved from Forest Grove, OR to Bandon, OR just 11 days ago and found out I was losing my coverage with Regence Blue Cross. I had a meeting with Doug in Bandon Monday Mar 27 and he was able to set me up with excellent coverage that will not cost me a cent! People usually write to complain. I'm writing to give SHIBA an A+ for Customer Care. Please pass this on to the right department. They deserve to know I appreciate you all so much. God Bless You, Sandra Fielder
Praise given by: Arv Hille
Volunteer name: Ronnie Clay
County clackamas county
Please thank Ronnie for her great service and help.
Praise given by: Jan Parker Burbank
Volunteer name: Kim Castro
County Clackamas County
Please thank Kim for her help with resolving her problems. She wanted her to know how much she appreciated her!
Name: Sheri and Gerry Fjeld
Volunteer name: Judy Riggs
I wanted to say thank you for your help. We talked to Judy Riggs she gave us great information. We signed up for Health Net and got approved and will be insured January. Thank you again for this service to seniors, we were lost in a sea of options and no knowledge of any of it. We are so relieved to know we can get medical care and have help to pay for it. Sincerely, Gerry, Sheri Fjeld.
Name: Rolando Rodriguez
Volunteer name: Doug Froman
I made an appointment with SHIBA in Bandon, 10/9/2015, to discuss the status of Social Security benefits for myself and my spouse. The volunteer counselor, Doug, was most helpful, explaining status and options. The session was prompt, efficient and friendly. The ofc. mgr. also asked if we were being helped. We appreciate our counselor’s assistance and SHIBA’s attention to its clients.
Praise given by: Pamela Teague
Volunteer name: Angela Dillon
I was so impressed with Angela at the Senior Center in Ashland Oregon that I wanted to make sure she was acknowledged! I had two meetings with Angela. She was attentive, respectful and compassionate- and has a gentle, sweet sense of humor. I felt she made sure that my own personal situation was heard and understood. We discussed options for my upcoming Medicare and secondary ins and she gave me written information to follow up to help find the best fit for me. We made a apt to follow up after I contacted Senior Services, etc. I came to the second apt knowing what I wanted based on our detailed discussion and the resources I had called. Angela was efficient, got me enrolled and made sure I understood my selections, etc. I not only learned so much, got taken care of, but felt she was a friend that cared about me and my future. As a result of my contact with Angela, I am interested in becoming a Shiba volunteer myself when my life settles down a bit. I have told 3 friends about Shiba and Angela that will be going on Medicare soon. Thank You Shiba and Angela for your excellent information and care! Respectfully Pamela Teague
Praise given by: Jodine Sampson
Volunteer name: Arvin Hille
Thank you Arv for all your hard work assisting clients, taking the lead assisting other SHIBA counselors and the continued outreach and education he delivers in the community. He's such a tremendous asset to SHIBA. Most recently he received praise from for a presentation to the DHS eligibility team in Clackamas County. They said "they found the presentation very helpful; people were especially appreciative of SHIBA’s willingness to help our clients with the Medicare Choice counseling piece."
Praise given by: Betty Surrat
Volunteer name: Frank Arndt
Thank you Frank for all your help. Also to SHIBA for answering the phones.
Praise given by: Marilyn Holler
Volunteer name: John Sundell
John is so helpful, he listened to all of my questions and gave me good advice. I called in the fall because I was getting ready to retire, he said it was too soon for me to talk about my options. A few days ago he called me out of the blue and we discussed my options. It was unexpected and welcomed. It is amazing that he is a volunteer. He is very knowledgeable.
Praise given by: Teresa Cowles
Volunteer name: Ann Locke
This is an absolutely invaluable service. Anne spent a considerable amount of time with me answering questions I had from the Medicare website and navigating the book that the state publishes about Medicare programs. This really helped me clarify my needs and make a decision. Bravo Oregon for doing this and Brava Anne for her expertise, patience and caring for seniors
Name: Kathy Thomas
Volunteer name: Sally Peatow
Sally recently volunteered to take on the coordinator's position and already we have seem positive changes. She is especially dedicated to providing quality service and really cares about our clients...and our volunteers. Thank you Sally.
Name: Debbie Mode
Volunteer name: Judy Riggs
Judy Riggs has been a tremendous help in Linn County. Judy's regular counseling location is Albany – due to gaps in coverage in the county she has been willing to travel to Lebanon and Sweet Home and help clients in those areas also. I really appreciate her taking the extra time and incurring the expense to travel to the outlying regions. She is an excellent team player.
Name: Pam Cooper
Volunteer name: Bill Newell
Very good at explaining all the components of Medicare!
Name: Frances Grimshaw
Volunteer name: Pat Zimmerman
Pat has helped me beyond belief. I was told a long time ago that I did not qualify for extra help and talking with Pat (via phone) she informed me other wise. She has helped me to understand how much help there really is and to get me started how to fill out the forms etc. I still have to call her from time to time for advice or something I have forgotten. (Which happens a lot) I'm so thankful to have her as a counselor and to know that if I ever need any assistance with anything that have Pat to rely on. A gold star goes to this lady!
Name: Carol Burks
Volunteer name: All Volunteers I have spoke with
Every volunteer I have spoke with has been amazing! I always hear good things about you from prospective members. Keep up the great work!
Name: Sam Likens
Volunteer name: Bill Schnautz
Bill has become such a strong resource for his fellow team members. I appreciate his patience and generosity of time and spirit.