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Get an ID to reach Medicare customer service

Using your SHIP Identification to reach the Medicare Helpline

You may be able to eliminate a long wait and get to a knowledgeable Medicare customer service representative by getting an identification number that allows you to use a system created to link volunteers to Medicare representatives.

These pages describe how to get and use this identification to help your clients get answers to their Medicare questions.

Medicare help

Call statewide office:
1-800-722-4134 (toll-free)

Find help near you:
Oregon counseling sites

Contact us:
SHIBA contact form​

Medicare:
1-800-633-4227 (toll-free), 24 hours a day, seven days a week

Medicare.gov

Other key links:
CMS.gov
Social Security
Healthcare.gov
Oregon Aging and People with Disabilities
Advance Directive form​​​​​​

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