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State staff contacts

Who we are

Lisa Emerson, Statewide Program manager
503-947-7087, Lisa.Emerson@oregon.gov

  • Coordinates all functions of SHIBA/SHIP program and ensures effective implementation of program grants
  • Responsible for program administration including, but not limited to, grants management, planning, policy, procedures, fiscal, legislative, media and partnership development with local, state and federal entities

Donna Delikat, Field officer/trainer
503-947-7089, Donna.Delikat@oregon.gov

  • SHIBA sponsor liaison to local coordinators and volunteers
  • Conducts training and public presentations
  • Assists with grants administration
  • Responds to complex and general Medicare inquires
  • Assigned sponsor counties: Baker, Clackamas, Clatsop, Columbia, Gilliam, Grant, Hood River, Marion, Morrow, Multnomah, Polk, Sherman, Tillamook, Umatilla, Union, Wallowa, Wasco, Washington, Wheeler, and Yamhill counties

Miranda Mathae, Field officer/trainer
503-947-7088, Miranda.S.Mathae@oregon.gov

  • SHIBA sponsor liaison to local coordinators and volunteers
  • SMP Grant Administration: SMP training and data management
  • Conducts training and public presentations
  • Assists with grants administration
  • Responds to complex and general Medicare inquires
  • Assigned sponsor counties: Benton, Coos, Crook, Curry, Deschutes, Douglas, Harney, Jackson, Jefferson, Josephine, Klamath, Lake, Lane, Lincoln, Linn, and Malheur counties

Dawn Shaw, Customer service representative
503-947-7302, Dawn.Shaw@oregon.gov

  • Provides Medicare insurance information to the general public, SHIBA coordinators, and volunteers
  • Consults and refers difficult questions to field officers, program coordinator, and Centers for Medicare and Medicaid Services
  • Volunteer data management
  • Coordinates SHIBA publication updates and distribution
  • General administrative support.

SHIBA office, 800-722-4134 (toll-free)
Fax: 503-947-7092
shiba.oregon@oregon.gov

New to Medicare website: medicarestartsat65.org

Medicare help

Call statewide office:
1-800-722-4134 (toll-free)

Find help near you:
Oregon counseling sites

Contact us:
SHIBA contact form​

Medicare:
1-800-633-4227 (toll-free), 24 hours a day, seven days a week

Medicare.gov

Other key links:
CMS.gov
Social Security
Healthcare.gov
Oregon Aging and People with Disabilities
Advance Directive form​​​​​​

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